12th August, 2019
Barclays is bringing a new and flexible way to bank in MediaCityUK
Barclays is piloting a brand new physical way to bank, at a time and place that’s convenient for its customers and clients on the move. Barclays first ‘flexible pod’ is based at MediaCityUK, Salford, providing access to everyday banking services to the local community as well as specialist support for customers and clients who may be ready to discuss buying a home, or starting a small business. The first of its kind, Barclays new micro-branch is a modular structure complete with comfortable seating and all of the kit needed to support conversations.
Open from 09:30-16:30 Monday to Friday*, the micro-branch is equipped with mobile WiFi for staff to connect to bank systems and is situated next to an existing Barclays cash machine (ATM) for withdrawals and other services. Appointments can also be booked with branch staff supporting specialist needs such as business banking and mortgages. Staff are equipped with laptop computers featuring the customer servicing software Barclays uses at permanent locations, enabling the same level of support to help customers to manage their money and plan for their future.
The pod’s design means that it can be picked up and moved to a new location, enabling Barclays to be even more flexible and mobile in support of its customers.
Steve Mitchell, Barclays Market Director for Manchester said;
“We’re thrilled to bring our flexible branch to customers and clients based in and around Media City UK, Salford. The area is home to the media and broadcast industry and has a thriving residential population. Modern technology brings a speed and convenience, which the majority of our customers choose as a complement to their busy lives, but there’ll always be moments where they’d like to sit down and have a conversation with a member of the banking team. Our physical presence is evolving to meet those customer needs, both through investment in our permanent branches and in new physical solutions, such as the new micro-branch pod design.”
“We’ll establish a permanent presence through our upcoming Media City branch in a brand new building by the end of this year, which provides the perfect opportunity to trial our new micro-branch design to provide services in the interim. We’re excited to welcome customers and members of the local community to our pod.”
Notes To Editors
*determined by the opening hours of the building in which the pod is currently situated.
The flexible branch offers the following services: Cash withdrawal via a permanent nearby Barclays ATM, Online and Mobile banking registration services, personal and business account management, new product opening and general servicing.
Customers wishing to deposit cash and cheques will need to visit a permanent branch, through our branch locator: https://www.barclays.co.uk/branch-finder/
Barclays is currently investing in a new look MediaCityUK branch, opening later in 2019.
The bank will evaluate customers’ response to the pod before deciding upon the next location and future roll out.
For further information, please contact
Barclays Media Relations
Barclays is a transatlantic consumer and wholesale bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US.
With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 83,500 people. Barclays moves, lends, invests and protects money for customers and clients worldwide.
For further information about Barclays, please visit our website www.barclays.com